We do our best to offer you transferable skills, information, and understanding that can be utilised in any organisational context. This qualification will represent the core qualities you need to turn your goals into a reality and enable you to continue further education to expand on these abilities or focus on a more specific occupational route.

Qualification

• QS- Understand Customer Service

Support Materials

• Features and Benefits of Products and Services
• Customers Needs and Expectations and Satisfaction
• Customers as Individuals
• Customer Service Language
• Brand and Organisation
• Balancing Promises

• Acknowledge the relationship between customers’ needs and expectations and customer satisfaction.
• Understand the features and benefits of an organisation’s products and/or services.
• Describe methods of measuring their own effectiveness in the delivery of customer service.
• Recognise the importance of a brand to an organisation and balance promises made to customers with the needs of an organisation.
• Understand the relationship between customer service and a brand.

• Aspiring entrepreneurs
• Minute Taker
• Chairperson
• Secretary
• Board Director
• Students
• Job seekers

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with the unit. Upon completing the assignment, learners must declare that the work produced is their own, and the Assessor will countersign this. 
The learner will complete internally assessed work in accordance with the specification.

• Entrepreneur
• Customer service manager
• Customer solutions manager 
• Customer relationship manager
• Human resource manager