We do our best to offer you transferable skills, information, and understanding that can be utilised in any organisational context. This qualification will represent the core qualities you need to turn your goals into a reality and enable you to continue further education to expand on these abilities or focus on a more specific occupational route.

Support Materials

• 1. Different Types of Meetings
• 2. Providing Administrative Support for Meetings
• 3. Steps Involved in Organising a Meeting
• 4. Different Types of Business Travel and Accommodation
• 5. Confirming Instructions and Requirements and Keeping Records for Business Travel and Accommodation
• 6. Features of Hard Copy and Electronic Diary Systems
• 7. Managing a Diary System
• 8. Importance of Obtaining Correct Information When Making Diary Entries
• 9. Different Types of Office Equipment and Their Uses
• 10. Using Office Equipments Effectively
• 11. Types of Mail Services Used in Business Organisations
• 12. Customer Service in a Business Environment

• Understand the organisation and administration of meetings.
• Acknowledge the organisation of travel and accommodation.
• Recognise how to manage diary systems.
• Keep waste to a minimum when using office equipment.
• Make sure to use mail services in a business context correctly.
• Realise the importance of customer service in a business environment.

• Business owners
• Students
• Corporation employees
• Individuals who want to progress in the field of administration

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with the unit. Upon completing the assignment, learners must declare that the work produced is their own, and the Assessor will countersign this. 
The learner will complete internally assessed work in accordance with the specification.

• Entrepreneur
• Administration officer
• Office manager
• Administrative clerk
• Human resource manager